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Return Policies
Unless otherwise specified in the item listing on our website, on the
receipt or packing slip, or in the following terms, RMC Biosciences
will accept qualified and conforming products for exchange or refund
within 30 days of the original purchase date.
General Guidelines
To qualify for return all products require a Return Authorization (RA)
Number prior to being returned, must be 100% complete, in the same
condition as when sold, and in the original packaging as provided by
the manufacturer. All packing materials, manuals, diskettes, CDs,
digital media, blank warranty cards and other accessories and
documentation must be included. Kits and other items assembled after
purchase must be unassembled and returned in the manufacturer's
original packaging. All returns will be inspected and products found to
be non-conforming will be rejected or subject to a restocking fee at RMC Biosciences' sole discretion.
Manufacturer and Supplier Restrictions
Some manufacturers have implemented returns restrictions that prevent RMC Biosciences from being able to accept returns or offer exchanges,
replacements or credits on their products for any reason. Please check
the item listing on our website to determine if special return policies
are applicable to your products. Support as well as exchanges or
replacements for products with manufacturer or supplier restrictions,
including within the first 30 days of ownership, must be handled
directly with the product manufacturer or supplier. You can find the
manufacturer or suppliers contact information in your product manual,
in the item listing, or on the manufacturer's website.
Software and Multimedia
Software, DVD's, and similar items are not returnable once
their packaging or outer wrapping has been opened. Defective items may
be exchanged within 14 days of purchase for the same item or title only.
Rebates and UPC codes
Products offering mail-in-rebates are non-returnable to RMC Biosciences
once the rebates have been filed for. Be sure that the product is
working and that you intend to keep the product before filing for
rebates. Products missing UPC codes are not returnable and will be
rejected or subject to a restocking fee at RMC Biosciences' sole
discretion.
Regarding Bundles
Items purchased within a bundle are held within the return guidelines
for the individual item as specified in the individual item's listing
and in these terms.
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in RMC Biosciences return policy and, if returned, will be rejected or
subject to a restocking fee of up to 25% at RMC Biosciences' sole
discretion.
Return Procedure
All returned products will be thoroughly inspected and a determination
will be made if eligibility and conforming requirements are met. Please
verify the product you are returning meets the below guidelines and
qualifies for return to avoid any delay in, or denial of, processing
your return. If a non-conforming product is accepted for return RMC Biosciences reserves the right to charge a restocking fee up to 25%
at RMC Biosciences sole discretion. Return processing may take up to
5 business days from the time your product is received.
Inspection Criteria
- Products must be in the original manufacturers packaging, and shipped securely
- Products
must be complete with any standard certification labels (UL listing,
capacity, brand name, UPC code) originally placed and not tampered with.
- Product
serial number, or any similar identification numbers, must match the
serial number on the package or invoice.
- Products
must be free from damage of any type, including, but not limited to
dents, scratches, cracks, abuse, defacement or indication of removed
screws/fasteners or seals.
- Products so labeled with a security seal, must have the seal intact and not tampered with.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization (RA)
number. Unless otherwise specified in the item listing on our website
or in our Return policy, you may request an RA within 30 days of the
original purchase date. RA numbers expire after 30 days, but we
encourage you to return the product as soon possible. Any return we
receive without a valid RA number will be documented and rejected or
subject to a restocking charge at RMC Biosciences sole discretion. Click here to request an RA number.
Return Shipping
For your protection, we recommend that you insure your return and use a
traceable carrier that can provide you with delivery confirmation. RMC Biosciences shall not be responsible for items returned that are
lost or damaged in transit. Postage and handling charges, both to and
from our warehouse will be paid by the customer, and are
non-refundable. At our discretion, RMC Biosciences may reimburse
shipping charges related to the return or exchange of defective
products inside the U.S. only.
IMPORTANT NOTE:
In the event that the product you are returning does not meet the
requirements described in this document, we will photograph the
merchandise and packaging, and prepare a detailed summary of our
determination as to why the return was denied, the product(s) will be
deemed not eligible for return and will be returned to you. If RMC Biosciences, at our sole discretion, decides to accept a
non-qualified item for return, a restocking fee of up to 25% will be
assessed.
Return Mailing Address
Please mail your package using a prepaid, insured, traceable method to the address below.
Include the RA number in your correspondence.
RMC Biosciences, Inc.
Attn: Returns
912 E. Ridgecrest Road
Ft. Collins, CO 80524
USA
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